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Post by Finn on Oct 21, 2013 15:35:09 GMT 1
I'd like to share the thoughts I collected yesterday in my drive back home, between me and my sister as we were going over the good and the less than good things of FACTS this year. Plus the added bonus of an American who visited on Saturday and had a few remarks. The good:* wide open space felt less cluttered and as a person who's not keen on big crowds, let alone getting squished in a group moving at a slow place without getting out of that wave too easily, I loved that hallways between the dealers was wider than usual. * clean toilets (worth their 50 cents according to my sister) * clean overall -- no bins that were overflowing with junk (only saw one at the end of the day on sunday) * the area where the actors were signing, cornered off with ribbons (however... check with the bad (less than good) for a remark on how to possibly improve that a little more) * the blank page taped to the wall at the line for the photoshoot for people to draw on -- whoever came up with that idea, brilliant! * the FACTS booklet - pretty and informative even though it could use a betareader -- I found some wee errors. (not the scheduling times but spelling errors) * all volunteers were awesome and as usual very friendly and helpful **//** The bad: (which are more remarks/suggestions) * the lines for the actors (don't know how the artists were done, didn't visit them) should have an incoming line and an outgoing one for ease. True, not all actors were signing at the same time so you could step away by means of a neighboring empty line but occasionally this resulted in a "oh sorry, didn't see you there". * when actors are not signing, or have to be somewhere else take this into account and close the line at the start of the line. However, my sister made a remark about it when Anthony Daniels had to leave for his Q&A and three of us waiting were told he had to leave (the guy in front of me muttered about 15 waisted minutes when the line closed in front of him). After she did, the lines did close at the start of the line -- either they heard her, or they realized in time that was easier to convey to people wanting autographs. * the photobooth -- that staircase was a hazard. During at least Michael Shanks' photoshoot the line went all the way up the stairs. My sister mentioned that if one person were to miss a step, the entire line would come tumbling down. Perhaps a different location for the photobooth to give it more breathing space and a quieter surrounding, and no stairs to create waiting lines on. * according to the american lady the Q&A space felt like a fire hazard, but as was mentioned on sunday it was doubled in size so she probably was talking about the little space it was on saturday. I didn't get to see any of the Q&A's due to scheduling conflicts... which I'm a little sad over but I guess that requires a 2-day commitment. The following are of a more personal nature, and less general: * I know it's the dealers own choice what to bring to sell, but I saw the same stuff everywhere I looked -- good for haggling sure, but it's too narrow * sorry anime-lovers but there was too much of that, and not enough fantasy and/or scifi * I missed atmosphere in the fanvillage... it was too sterile. It's up to the booth holders to dress it up but I'm sure the organization can also contribute in making it feel more... I don't know... less sterile... too much white from the barriers in between the booths... Give it some more personality. * The funky wrestlers didn't have enough room, so it clogged up the hallway between the Whovians and the wrestlers. * Why did the R2-builders have so little space? **//** Obviously the ugly is only there to finish the title of the thread... **//** Beyond anything else I really did enjoy this year's edition and if all goes well I'll be back next year (a lot can happen between now and then). Job well done (apart from those few small things I mentioned).
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Post by dogsoldiersthingy on Oct 21, 2013 16:00:27 GMT 1
Just did one too! I must say that I agree on many of your points, both good and bad. I saw a lot of improvement this year as well. Despite really loving anime stuff, I didn't find much worth while though (or reasonably priced). I too agree about the fan village being rather sterile as you say it. But I feel that way about the entire expo though (I know, there's not much of a solution for that.
And this might be a Flanders Expo thing so maybe you can't decide that. But F.A.C.T.S. is at the moment still the only convention I've attended, where I had to pay to use the toilets (and 50 cents at that!). And that doesn't mean the toilets elsewhere were disgusting.
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Post by softguitar on Oct 21, 2013 18:30:16 GMT 1
Was it just me or was it darker than last year? The natural light is a good thing but I had a hard time seeing stuff sometimes and it made me a bit tired than I already was from getting up early. (Or am I going blind...?)
There was an animal exhibition a few months ago there, and I had the feeling the place was a lot brighter then.
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Post by scififan07 on Oct 21, 2013 20:02:56 GMT 1
I quote Finn.... hope you don't mind as it saves me a lot of typing The good:* wide open space felt less cluttered ..... I loved that hallways between the dealers was wider than usual --> agreed* clean overall -- no bins that were overflowing with junk (only saw one at the end of the day on sunday) --> I saw seveval bins which were overflowing ... should be checked more regular 'cause it all ends up on the floor which in turn can lead up to people falling over it and hurt themselves * the area where the actors were signing, cornered off with ribbons : yes, found this positive too* the FACTS booklet - pretty and informative even though it could use a betareader -- I found some wee errors. (not the scheduling times but spelling errors --> like it too and it is a nice souvenir with all relevant info nicely put together. * all volunteers were awesome and as usual very friendly and helpful: YES! First year I had to ask a few questions (as where the Q&A's were held and was polity (and with a smile!) send in the right direction: GREAT **//** The bad: (which are more remarks/suggestions) * the lines for the actors should have an incoming line and an outgoing one for ease. True, not all actors were signing at the same time so you could step away by means of a neighboring empty line but occasionally this resulted in a "oh sorry, didn't see you there". Positive was that the waiting area in front of each actor was wider, so it was possible to get in/out lines and sometimes it was asked to stand at one side so that it was possible for the people to leave again without too much trouble. * when actors are not signing, or have to be somewhere else take this into account and close the line at the start of the line. However, my sister made a remark about it .......After she did, the lines did close at the start of the line -- either they heard her, or they realized in time that was easier to convey to people wanting autographs. Nicely done* the photobooth -- that staircase was a hazard. * I didn't get to see any of the Q&A's due to scheduling conflicts... which I'm a little sad over but I guess that requires a 2-day commitment. --> loved the space on Sunday (didn't do any Q&A's on Saturday as I had to line up for the photoshoots... ), great it was in a seperate hall so no external noise and no problems to get into (I went early ). Agree though, if you want to do the photoshoots it is impossible to do the Q&A's - something I regret too but that's why I go both days .... .* I know it's the dealers own choice what to bring to sell, but I saw the same stuff everywhere I looked -- good for haggling sure, but it's too narrow --> did notice the same thing.* sorry anime-lovers but there was too much of that, and not enough fantasy and/or scifi: TOTALLY AGREE quote] ------- * Prices of autographs and photoshoot: expensive! Every year they go up Would be great to know the prices BEFORE going to the convention. I really hope that the prices won't go up again next year, 'cause it will be impossible to "want it both" (autograph/picture) - had to decide this year also (believe it or not, but there are other things in live besides F.A.C.T.S ;D). I believe they would "sell" more if they keep the prices more reasonable (don't go talking about other conventions and their prices: we are still in Belgium ). One of the reasons I went again after my first convention were the reasonable prices and get the chance to meet/greet the actors/actresses... (pictures were also free back then...). And yes, I do realise it's not all in the hands of F.A.C.T.S - I believe you do a great job to bring the stars to us - but please, it's up to you to keep it reasonable in the future too... I regretted it when I didn't get Anthony Daniels autograph when he was on F.A.C.T.S some years ago and was pleased he came again. So I could put things right and get his autograph. Now I couldn't get both from everyone.... though I never spend the amount of money as I did this year... Guess it all depends on whom you come for - I found Michael Shanks prices reasonable
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Post by cartoonjessie on Oct 21, 2013 22:35:37 GMT 1
Ey - no complaining about those stairs in front of the photoboot. I went up and down those things twenty times a day. It was a kick-ass workout for my thighs. :-P (I'm the FACTS volunteer that runs up and down that line to check if everybody has the right tickets and is queuing in the right spot.)
I am glad though that people managed to queue there without being in the way of other visitors. I can remember years when the queue was much more difficult to control.
If I would have asked people to stand much closer together near the entrance of the queue, I could get about 70-90 people together in front of the stairs. (But that's very close together then, and not nice for people who are a little claustrophobic, and it's already very warm in the hall.)
If I would have some sort of ribbons to make an S-shape in front of the entrance of the photoboot, I think I could have fit more people in front of the stairs, but I didn't have enough "ribbon" for that... Maybe next year?
I must say that I really loved the location of the photoboot/actor's corner this year.
As for the prices, I think they were quite alright! Manu Bennett asked quite a lot of money for the photoshoot (35 Euros), but it seemed like people were still willing to pay it and he still sold many tickets a day. I wonder to myself: "What if he asked 20 euros a photo? Would he have sold a 100 more tickets?" - if that would have been the case, then the queue would have been too long and it would have caused a delay in the schedule. So, from a practical point of view, I don't mind that he was a bit more expensive than the rest. (But I completely understand that most visitors think from the point of view of their wallet and not of that of the people trying to keep to the schedule. ;-))
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Post by Finn on Oct 22, 2013 0:58:23 GMT 1
Okay, keep the stairs... it appears to be a good work-out!
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mrevers
FACTS Noob
Time Lord Victorious[F4:evers.alex]
Posts: 8
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Post by mrevers on Oct 22, 2013 4:18:50 GMT 1
The lines, people didn't know where to start. also: there were no pictures to be signed at first, so I got home to get a picture from the internet onto a usb stick, to a print shop, and then back again to find out there were pictures available...
also Joseph Gordon-Levitt was in Ghent for the Film festival, why not join up, I would have loved to get his autograph..
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Post by dogsoldiersthingy on Oct 22, 2013 9:56:12 GMT 1
Then you should adjust your schedule in stead of keeping a high price. I know FA.C.T.S. has a lot more than guests, but if you come across a problem like this than perhaps you should consider another solution. I find keeping the price up so less people will queue so we don't have to adjust the schedule/find another solution to be a very non-fan friendly way of thinking. Okay that probably came out way more harsh than it was intended but you get what I mean And I know you tried to get Gordon-Levitt, but would he even have been in your price limit? This guy's getting big in Hollywood, I don't dare to imagine what he would've asked for an autograph.
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mrevers
FACTS Noob
Time Lord Victorious[F4:evers.alex]
Posts: 8
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Post by mrevers on Oct 22, 2013 10:20:15 GMT 1
he was signing things on the red carpet for free, he's a cool guy; it's not the actors that ask money for autographs, it's the people around them
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Post by Mr. Facts on Oct 22, 2013 11:40:54 GMT 1
Then you should adjust your schedule in stead of keeping a high price. I know FA.C.T.S. has a lot more than guests, but if you come across a problem like this than perhaps you should consider another solution. I find keeping the price up so less people will queue so we don't have to adjust the schedule/find another solution to be a very non-fan friendly way of thinking. Okay that probably came out way more harsh than it was intended but you get what I mean CartoonJessie was just trying to tell you that much more people would then have queued up who in the end could have been told that there was no time for a pic or that they would cause delays in the schedule. Of course, we prefer that a maximum of our visitors can get home with a signature so asking higher prices to have smaller queues doesn't make sense ans is certainly not our intention. About the prices about sigs/photos, these can really change the morning that FACTS begins. Between 20€ and 30€ was our intention to keep it affordable. Sorry, that the the photshoot was a bit more. Still FACTS remains one of the few festivals where with an entrance ticket of 10€, you can get signs of a handful some cool guests. And I know you tried to get Gordon-Levitt, but would he even have been in your price limit? This guy's getting big in Hollywood, I don't dare to imagine what he would've asked for an autograph. He was only less than 24 hrs in Ghent and yes, he would probably not been in our price limit.
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Post by cartoonjessie on Oct 22, 2013 16:48:35 GMT 1
@dogsoldier: as Mr. Facts says it, is the way it is. ;-) I'm not saying that the organisation says in advance: "Let mister Bennett ask 35 euros so that we won't have as big of a queue" - no no, that's not the way it works.
I'm just saying, from my own practical point of view, that mister Bennett is good in doing business. He still sold plenty of autographs/pictures, even while he asked more than the other actors - and yes, he would have sold much more (and made lots of people happier) if he had lowered his price - but though people would not have complained about the price then, they would have complained about the longer queue, or the long time it would take to get their pictures. Lower prices in the case of Manu Bannett would not solve all complaints, it would just shift the complaints to another part of the convention, that's basically what I'm trying to say. People would not complain about the expenses, but about how crowded it was to get an autograph or photo with him, or how long the queue was, etc.
This is all theoretical, of course, but you can't really tell me that this theory is incredibly wrong, can you? :-P
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Post by grievous444 on Oct 22, 2013 17:22:08 GMT 1
Why not ask some fewer guests? I know you try to please as many people that come at the convention to have a guest they like. But lesser guests can give you more time to do the photoshoots and Q&A. So if something takes more time it won't delay the others. And then you will have time to go to all the Q&A aswell.
Lesser guests, better schedule
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Post by dogsoldiersthingy on Oct 22, 2013 17:39:58 GMT 1
Of course I know you don't say that in advance As I said, it came across more harsh than I meant. But it's something you should take into account for future editions when it comes to schedules. Would people have complained about longer queues if he were cheaper? Yes, probably but the difference is that it is something you can't change anything about. That's how it is on most conventions. I wouldn't mind waiting longer if that meant saving 5€. And of course never forget: people will always find something to complain about ^^
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Post by randomnickftw on Oct 22, 2013 20:11:14 GMT 1
also: there were no pictures to be signed at first, so I got home to get a picture from the internet onto a usb stick, to a print shop, and then back again to find out there were pictures available... also,the notices that pictures had not arrived yet where still up a while after pictures were available. apart from that: early bird had 2 entrances on opposite sides of the building marked on a plan that was hanging on the door with beside it a note written in marker : early bird access here. when i arrived at 1 side and it was nearly 10:00 am it seemed they couldn't open the door on the side i was on,so someone from the inside beckoned we had to go over to the other side. not the best of organisation when it came to early bird.
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rug
FACTS Padawan
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Post by rug on Oct 23, 2013 11:23:18 GMT 1
Not sure if this is the correct topic, but; THANKS FACTS!!! I had a amazing time!!
I have been visiting facts for quite a few years and have to say it is getting better & bigger all the time! The variation of artists was stunning (also love the big names like Larsen, Maleev and Bolton). Cool list of actors! Love the ammount of stands (was missing people who sell Original artwork). The food was o.k (not as good as last year) ..did not like the dressed up people that where bothering the normal guests with weird noises (but maybe that is just me:)
BUT IT WAS A AWESOME YEAR ..THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! still broken by the 2 days, but it was worth it!
Defenitely looking forward to next years edition!
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Post by ghyanne1925 on Oct 23, 2013 13:25:33 GMT 1
I don't know if I'm right here or if I should write in the "Feedback" Thread... First of all I wanna thank you facts-crew! It was my first facts Con and it was a blast. It was so cool to see all the cosplayers, all the dealers stuff, everything. I kind of was shocked when I first saw the Q & A room 'cause it was so small and I wanted to go to the Bennett Panel so bad. But it workend sat and sunday and then it was soooo cool, kind of a familiar atmosphare. I loved everyone from the facts staff team! The atmosphare while the photos and autographs was SO relaxed (I'm not used to this ) and you could take your time to ask the actor for a small pose. You all were very friendly and helpful! I never felt lost or uncomfortable. Because of the photoprices: I'm unfortunately used to those and higher prices, for me they were ok, may be the autographs a liiiittle bit cheaper but they were ok too (for me) BUT I was a bit shocked when a pair in front of me asked Manu for a pic (autographs, sunday) and he asked the woman besides him and she said "20 €"... I really think this is way to much! Imagine someone wants a pic with a handy camera with bad quality... 20€? My thoughts: Too many people asked for a pic (saturday), so they said 20€ or was it 20€ on saturday too? I was at facts because of Manu (and the many Cosplayers and the feeling ) and wanted to ask for a pic too (just because I wanted to take as much with me as I could, may be I won't see him again and he's my favourit actor, can't afford it to fly to the USA) but the 20€ was to much (I have a not so good digicam). Another (but small) thing: I think the red stamp for sunday was not sooo good, you couldn't see it good on my hand but it worked It reeeeeeeeeeeeeeeeeeeeeeeeeeeeally was a blast, I'd do it all over again! Thanks so much to give me the chance meeting my favourit and... just THANKS!
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Post by Finn on Oct 23, 2013 17:25:56 GMT 1
BUT I was a bit shocked when a pair in front of me asked Manu for a pic (autographs, sunday) and he asked the woman besides him and she said "20 €"... Kinda like the 5€ you had to pay if you wanted to plunk your butt down in one of the replica cars for a photo... Yeah right, not gonna happen pal!
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Post by scififan07 on Oct 23, 2013 19:17:51 GMT 1
Ey - no complaining about those stairs in front of the photoboot. I went up and down those things twenty times a day. It was a kick-ass workout for my thighs. :-P (I'm the FACTS volunteer that runs up and down that line to check if everybody has the right tickets and is queuing in the right spot.) I must say that I really loved the location of the photoboot/actor's corner this year. As for the prices, I think they were quite alright! Manu Bennett asked quite a lot of money for the photoshoot (35 Euros), but it seemed like people were still willing to pay it and he still sold many tickets a day. I wonder to myself: "What if he asked 20 euros a photo? Would he have sold a 100 more tickets?" - if that would have been the case, then the queue would have been too long and it would have caused a delay in the schedule. So, from a practical point of view, I don't mind that he was a bit more expensive than the rest. (But I completely understand that most visitors think from the point of view of their wallet and not of that of the people trying to keep to the schedule. ;-)) Then we better keep the stairs as they are good for the condition.... but there were times those stairs were completely blocked though.
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Post by scififan07 on Oct 23, 2013 19:26:42 GMT 1
Then you should adjust your schedule in stead of keeping a high price. I know FA.C.T.S. has a lot more than guests, but if you come across a problem like this than perhaps you should consider another solution. I find keeping the price up so less people will queue so we don't have to adjust the schedule/find another solution to be a very non-fan friendly way of thinking. Okay that probably came out way more harsh than it was intended but you get what I mean CartoonJessie was just trying to tell you that much more people would then have queued up who in the end could have been told that there was no time for a pic or that they would cause delays in the schedule.Of course, we prefer that a maximum of our visitors can get home with a signature so asking higher prices to have smaller queues doesn't make sense ans is certainly not our intention. About the prices about sigs/photos, these can really change the morning that FACTS begins. Between 20€ and 30€ was our intention to keep it affordable. Sorry, that the the photshoot was a bit more. Still FACTS remains one of the few festivals where with an entrance ticket of 10€, you can get signs of a handful some cool guests. Not wanting to get the schedule all messed up due to long queues of people wanting a picture with the "star" . --> can't agree with that. F.A.C.T.S is for a lot of people the (only?) place where they can meet those actors and are able to get their picture taken with them - at a hopefully reasonable price - this is something that attracts people to attend the convention. Those selling the photoshoot tickets (PLEASE: NEXT YEAR GIVE THEM A CALCULATOR!! ALMOST PAIED 10€ TOO MUCH ) do also keep track of how many tickets are sold for each guest, so it should be possible to check on beforehand if the sold photoshoots are possible in the previous allowed time (and add some marge as some people only decide to buy a photoshoot ticket when it nearly starts or is already going) and if there rises a problem, it should be possible to adjust the schedule AND inform the guest(s) in time that it will take longer and for the next guest to go a bit later (and keep the autographs lines open just a bit longer for the next guest). I really hope turning away people (who bought a ticket for the photoshoot ) will NEVER be an option. I do hope that in case too many people want or bought a photoshoot ticket (to get all done in the scheduled time), the solution will be in allowing more time for the actual guest and the photoshoot.... and informing the next guest to come later and keep the autograph lines open a bit longer.... Besides: didn't the photoshoot of M. Shanks start earlier on Saturday? A ticket was 13€ (or 11,** in presale) YES, these are reasonable prices and are a very positive point for F.A.C.T.S.
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Post by scififan07 on Oct 23, 2013 19:37:45 GMT 1
Why not ask some fewer guests? I know you try to please as many people that come at the convention to have a guest they like. But lesser guests can give you more time to do the photoshoots and Q&A. So if something takes more time it won't delay the others. And then you will have time to go to all the Q&A aswell. Lesser guests, better schedule Well, grievous444 - you said it ;D. Lesser is better (well, in this case at least ) Besides the already mentioned reasons, it could open up the possibility to ask a more expensive guest ;D. I heard people who couldn't go to the Q&A because they also wanted a photo taken with another guest at the same time. Not everyone can come both days either. I did the photoshoots on Saturday and on Sunday a few Q&A's (pity that Mr. Glen wasn't there anymore.... so decisions had to be made again ) Hope to find his Q&A somewhere
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Post by dogsoldiersthingy on Oct 23, 2013 21:42:07 GMT 1
I don't think we really need fewer guest though. And as far as more expensive guests go... Honestly, we get a really good guest list each year. If this year we could have chosen between either the expensive David Tennant or both Biehn and Bennett... I certainly would've chosen the two latter ones. Not to mention more expensive guests ask more money (Stallone asking 280€ for example). If schedules for photoshoots really become a problem, perhaps you should consider having two photo boots. As for Q&A's, well I get that it isn't easy to please everyone. I mostly attend one day at most conventions and that means I miss a lot of interesting Q&A's, but we don't have that many guests that it's impossible. Decisions will have to be made by the guests themselves.
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Post by cartoonjessie on Oct 23, 2013 23:24:45 GMT 1
Were they though? I kept running up and down those stairs and I could not recall having any difficulty, at any point, getting past the people queuing on those stairs... They only took up half the stairs, not the full width of them.
The only stairs that were blocked sometimes, were those where people went to sit on, but I made sure nobody sat on the stairs when they served as a queue.
They continuously keep track of the number of tickets they are selling. In the history of FACTS, there has been one actor who has really made everyone involved sweat, and that was Tom Felton. They had already calculated an hour for the photoshoot, instead of 45 minutes as they usually do. But Tom Felton sold about 240 photoshoot tickets on the Saturday. 240 tickets. And the photographer had 1 hour time to make all those pictures. ... and we did it in 55 minutes. :-P Was this a pleasant experience? Not really. Everybody had about 15 seconds to get the picture taken. You can imagine the atmosphere was a bit tense, though Tom himself was great. What you also noticed in his pictures, was that he didn't really have a big smile - just a small one. You can't wear a big smile big for a photoshoot for an hour. Nor was there a lot of variation in his pictures.
This year, there were about four actors that sold over 120 pictures each on the saturday. For the current photoshoot team, that's not really an issue. We managed to shoot those pictures in about 25-40 minutes each. But a very important factor is also the actors: they don't always cooperate. This year, they were all brilliant. But in the past there has also been an actress who sold about 80 tickets and she needed about an hour because she could not work faster, needed breaks to check her hair etc, questioned everything the people in the booth were doing, and because of that we ran late. An actor's attitude is something that nobody can predict in advance.
No, don't worry. If you have a ticket, you'll get the photo too. We won't turn people away because a photoshoot would run late. What is an option though, is that they would stop selling the tickets at a certain point. So for example, once they sell 200 or 250 tickets, they stop selling them. This has not happened on FACTS so far and let's hope it stays that way! But in case it would ever be necessary, then people would not be turned away at the photoboot, but it would just be impossible to buy tickets for an actor or actress after a specific time had passed.
Yes, this was actually my own call. I knew the photographer had finished the pictures with the previous guest and the queue was already holding over 80 people, waiting for M. Shanks. (Out of about 120 people that had bought a ticket.) Starting about 20/15 minutes in advance would benefit everyone: people would get their pictures earlier, M. Shanks would have more time to sign autographs at the end of the day, the queue would not get as long, the printing of the pictures would be done earlier as well... M. Shanks also didn't have much of a queue at the autographs at that time, so I discussed it with his agent and the photographer, and we started earlier.
However, this is not something we can just do for all the actors. There needs to be a big queue of visitors already, so that we know that the people that arrive exactly on time won't be too late already. The photographer needs to be ready. There can't be a big queue of people that want autographs (don't want to make them angry!) The actor needs to be ready too. And then there needs to be someone like me that sees that the stars are in position... and gets everyone where they need to be.
I kind of agree. :-) I'd like to see less guests, but bigger names. Though I do think that they had some pretty big names this year already!!
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Post by dogsoldiersthingy on Oct 24, 2013 1:53:17 GMT 1
Oh, I was wondering. Out of pure curiosity, was Anthony Daniels separated by the other actors accidentally or did he ask for it? I found it odd that there was a wall between him and the others. I've heard of his reputation though. Not sure you can actually inform us about it though
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Post by cartoonjessie on Oct 24, 2013 7:31:05 GMT 1
It was his request. As to *why* he asked it precisely, I don't know. I suppose he has "kuren".
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hadesgod1
Nurdz
Give me your eternal soul
Posts: 1,985
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Post by hadesgod1 on Oct 24, 2013 8:10:17 GMT 1
A few years ago when we were still @ the ICC, Anthony Daniels asked for his table to a little higher than the rest of the actors. So, we're kinda used of his "kuren"
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